FAQ's

Welcome to The Family Gifts FAQ page! Below, you'll find answers to our most commonly asked questions. If you have additional queries, please feel free to reach out to us via our Contact Page.

1. What types of products do you offer?

At The Family Gifts, we specialize in meaningful and personalized gifts for loved ones. From heartfelt message plaques to custom keepsakes, we aim to create lasting memories for every occasion.

2. Can I personalize my order?

Absolutely! Many of our products can be customized with names, special dates, or personalized messages. Look for the "Customize Now" option on the product page for items that allow personalization.

3. How long does it take to process my order?

Orders typically take 1-3 business days to process, depending on the level of customization. During peak seasons, processing may take up to 5 business days. Once your order is processed, you’ll receive a confirmation email with tracking information.

4. What are the shipping options and transit times?

We offer the following shipping options:

  • Free Shipping: Available for all orders above $50.
  • Flat Rate Shipping: $4.99 for orders below $50.
  • Processing times: 1-2 Business Days
  • Standard Shipping: Estimated delivery in 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery in 2-4 business days after processing.
  • International Shipping: Delivery times vary based on the destination, typically 7-21 business days.

Shipping transit times may be affected by holidays, weather conditions, or customs delays for international orders. We recommend ordering early during peak seasons to ensure timely delivery.

5. How do I track my order?

Once your order has shipped, you’ll receive an email with a tracking link. Simply click the link to monitor your package’s journey. If you have trouble tracking your order, contact us at support@thefamilygifts.com.

6. What is your return policy?

We want you to love your purchase! Our return policy includes the following:

  • Return Window: You may return items within 30 days of receiving your order.
  • Eligibility:
    • Non-personalized items must be unused and in their original packaging.
    • Customized items may not be eligible for returns unless there is a defect or error in the product.

To initiate a return, please contact our team at support@thefamilygifts.com with your order number and reason for return.

7. What should I do if my order arrives damaged or incorrect?

We’re sorry for the inconvenience! If your order arrives damaged or incorrect, please email us at support@thefamilygifts.com within 7 days of receiving the product. Attach clear photos of the issue and include your order number. We’ll resolve the matter promptly by offering a replacement or refund.

8. Can I cancel or modify my order after it’s placed?

Orders can be canceled or modified within 24 hours of placement. After this window, we may not be able to make changes if the order has already entered production or shipping. For assistance, contact us immediately at support@thefamilygifts.com.

9. Do you offer gift wrapping or special packaging?

Yes! We provide elegant gift wrapping and packaging options at checkout. Add a personal touch by including a custom gift note for your recipient.

10. Do you ship internationally?

Yes, we ship worldwide! International shipping transit times typically range from 7-21 business days, depending on the destination country. Please note that customs delays or additional taxes and duties may apply, which are the responsibility of the buyer.

11. What are the shipping costs?

We offer transparent and simple shipping costs:

  • Free Shipping: Orders above $50 qualify for free shipping.
  • Flat Rate Shipping: A flat rate of $4.99 applies for orders below $50.

For international orders, additional customs fees may apply.

12. How do I contact customer support?

We’re here to help! You can reach our customer support team through:

13. Do you offer discounts for bulk orders?

Yes, we offer special pricing for bulk and corporate orders. If you’re interested in ordering multiple items.

14. Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and payment information is fully protected.

15. Where are you based?

We are proudly based in [Your Location], and we ship worldwide to share love and joy across the globe.

Still have questions?

Feel free to contact us anytime! Our team is dedicated to making your shopping experience seamless and enjoyable.

Thank you for choosing The Family Gifts — where meaningful memories are created.